Frequently Asked Questions

 What currency are the prices listed / charged?
   All prices are listed and charged in – CAD for customers within Canada           and       –  USD for customers within the U.S. and abroad.

How fast will my order ship from the time it is placed?
   We work hard to ship orders out in a speedy and timely manner (sometimes same day) however there are some factors that may effect our fulfillment turnaround.  All orders are processed, packaged and shipped by a full time firefighter, unfortunately no orders will be processed while on duty. All orders placed during this time will be processed and shipped during time away from the station. Weekends / Holidays will also cause slight delays with shipping as postal services do not operate during these times. 
Why is my payment failing / not processing?

    Incomplete or failed payments can be caused by one or both of the following very common issues. First –  verify that all of your information is correct: if any of your billing / banking information does not match your financial institutions your payment will not process. Make sure your address / card number / expiration date are all accurate and correct. Second – make sure you do not have an international charge block on your card: Some financial institutions apply an international charge block on accounts as an anti-fraud protection. This will generally be the cause of the failed payment, you are able to follow up with your financial institution and have this removed temporarily to allow the charge.

Where do you manufacture the TRI-BLADE?
   We manufacture all of our products locally within the USA and Canada. We are proud to say all of our products are made by emergency service personnel for emergency service personnel. We use nothing but the best in materials which are sourced domestically within the USA and Canada!
What is the size and weight of the TRI-BLADE?
   STORED SIZE – 6.75″ x 1.5″ x 1/8″ thick     FULLY OPEN – 12″ x 6.625″ x .0625″ thick       WEIGHING – 100 grams
Is there warranty? What is covered?
   YES – we offer a LIMITED LIFETIME WARRANTY (conditions apply) that covers any failure during normal use due to materials or poor craftsmanship. What is NOT COVERED – rusting of the tool due to poor tool care, or snapping of the blades as a result of improper use of the tool.
How should I care for my TRI-BLADE?

   ALWAYS STORE YOUR TRI-BLADE DRY! The TRI-BLADE is made of a high-alloy steel, like any steel it is prone to rusting. Keeping the tool in damp or wet gear pockets will surely rust the blade, even when stored in the holster. If your gear gets drenched or your TRI-BLADE is wet, be sure to fully remove any water and store the tool dry.

    If you have allowed rust to form on your tool:  we recommend a spray with a lubricating oil, followed by a light sand with a high / fine grit sandpaper.

Can I use a striking force or pry with my TRI-BLADE?
In short the answer is NO, NEVER. The TRI-BLADE is neither a force or prying tool and is not intended to be used as one. That being said we have tested the shear strength of the tool to its limits, the results demonstrate the tool will NEVER fail under normal use (watch our bend review video for more)
Will the TRI-BLADE open every door?

   In short the answer is no, there is not a single tool on the market that will open every door / lock that you may encounter. We strongly recommend that you practice often with the TRI-BLADE until you develop the feel / technique for using the tool. This is best accomplished on a door in which you know can be loided, find a door without a functional loiding pin. Once you have your door practice, practice, practice! The TRI-BLADE is a finesse style tool for a passive / respectful entry approach, brute force with no technique will not offer favorable outcomes. REMEMBER – if a door cannot be loided, your only options are TTL or forcing the door. . . . . . . . . . . .NEVER DELAY ENTRY WHEN TIME IS CRUCIAL!!